“Trust me.” The words are supposed to bring you comfort, but don’t they kind of give you the creeps? It seems like every conniving bad guy in every movie ever made has said them. I did a quick Google search when I sat down to write this blog post, and immediately came up with this chilling moment from The Godfather, when Michael Corleone tells his reasonably suspicious wife: Kay, my father’s way of doing things is over, it’s finished. Even he knows that. I mean, in five years, the Corleone Family is going to be completely legitimate. Trust me. That’s all I can tell you about my business. (If you are not a fan of the movie franchise, you’ll have to, well, trust me: Kay should not have trusted Michael in this.) However, despite all of these movie-warnings (not to mention the politicians…), over and over again we ask those with whom we work to trust us. We’re not the bad guy — that’s other people!
A few weeks ago, my colleagues, Alicia and Jeff, and I agreed to try out being Blog Buddies. This was Alicia’s brain child. All three of us are blogging, so she suggested that we all write on the same theme one day, and then link to each others’ posts, and see what would happen. How would we take the theme in different directions? What would we learn from each other? Would our readership grow? We agreed upon the theme of Trust for our first effort in this experiment, and today is that day.
When we first chose our theme, my mind went to the conversations that we often have in school leadership. We regularly think about our work through the lens of Building Trust / Earning Trust / Deserving Trust. My favorite book on this topic is Stephen M.R. Covey’s The Speed of Trust. I’ve attended and run workshops on trust-building, and believe strongly that there is always more to learn about it. No matter how good we may think we are at this, we can all falter. We can all break trust, and then need to start again.
However, lately I’ve also thought a lot about Giving Trust, and that is my lens today, exploring trust through 3 avenues — Giving Trust to our Colleagues, Giving Trust to the Process, Giving Trust to the Universe.
Giving Trust to our Colleagues
One way to give trust to colleagues is to trust their work and their opinions. This part is easy! I work with incredibly smart, talented people — without question, I trust the high quality of their work and their professional views. I also think about trusting colleagues in relation to collaboration and time. It’s this: I am lucky to work in an extremely interdependent system. We try hard not to exist in silos, and thus when there is a project to do, rarely is one leader responsible for the whole thing. Much of what each of us does touches many other people and departments. This commitment to collaboration improves our products and decisions immensely, however there is a downside regarding our day-to-day work, as collaboration takes time, and time is a very precious commodity. We are BUSY! So, we find ourselves frequently waiting for each other (while the “other” is working on equally important projects!) — for questions to be answered, for one-to-one and group meetings to be held, for drafts to be reviewed. All of us sometimes ask others to find time for something, and all of us sometimes convey that we just don’t have time right now. We will soon! Why this big lead up? Because I think that trusting colleagues can mean trusting that they indeed are eager to work with us on something, and they will do so as soon as they can. The work ethic in my school system is truly exemplary, and we have to trust this ethic and the relationships that we’ve built enough to know that the work will indeed get done, and will be better because we’ve done it together.
We also rely upon this system-wide strong work ethic when it comes to our own departments. We believe whole-heartedly in surrounding ourselves with smart people, and then trusting them to manage their own work without top-down close scrutiny. This doesn’t mean that we don’t get involved in setting priorities, and of course we believe in the importance of checks and balances. But the “checking” can come from various people. In this case, trusting your colleagues means knowing that others are just as invested as you are in excellence, and then behaving as such.
As I consider Giving Trust in this context, it is not lost on me that there is, or at least there should be, a direct relationship between Giving Trust and Building / Earning / Deserving Trust. When our teams don’t believe that we trust them, then they don’t trust us. When we do trust them, and display this regularly, then strong trust grows between us. The thing runs on a continuous loop, I think. When the loop is broken, a swift attempt at repair is important. However, the loop may, well, hang by a thread for awhile. And, the more trust that existed previously, the more quickly the loop mends.
Giving Trust to the Process
Has anyone ever reminded you to trust the process? If not, then friend, I admire your patience! For many of us, trusting the process means knowing that when we skip steps, it shows in the end product. It also means remembering (or, if need be, reminding each other) that when we are worried about a situation, we likely already have a process in place to deal with just that type of thing. We have to just trust the process. Which can be slow. Which can be hard for us when we are worried, or hurried, or just generally impatient. (Impatience… seems like a theme… I feel another blog post coming on…)
Giving Trust to the Universe
There are many variations on this, some religious, some metaphysical, some that probably came directly from your mother. And in truth, this concept can be a bit hard to take in many contexts, as there are an awful lot of terrible things that happen in this world which can make it hard to trust that there is a reason for everything. And also it can be pretty hard to remember in the moment, even when the problems only FEEL gigantic. I remember once lashing out at my bewildered husband when he was trying to comfort me with, “It will be ok,” as I was sure that he did not know that! (Sorry, Larry… that was not nice of me back then…) (And also, thanks for not doing it again.) (Enough about my marriage.) But the point is this: if we want to subtract out the truly heinous things that happen to people, Trusting the Universe is a pretty good concept. And for many people, it rings true even in the most horrible circumstances. One of my colleagues has a sign in her office that I love, which reads: Not to spoil the ending, but everything is going to be ok. In most cases, I do believe that is true. It just may be a pretty painful route before we get there.
If you enjoyed thinking about trust with me, I hope you’ll also check out more thoughts on the subject from my colleagues, Alicia and Jeff! It was rather freeing for me to think about trust as a commodity to be given away. Its quantity isn’t finite, like for money or time. In fact, it multiplies.